Communication Flowchart
This flowchart outlines the internal communication channels and escalation paths for The Tech Deputies.
📅 Daily Communication
📆 Weekly Rhythm
⬆️ Escalation Path
🌐 External Communication
Communication Channels
| Channel | Purpose | Response Time |
|---|---|---|
| Teams Chat | Quick questions, informal | < 4 hours |
| Teams Call | Urgent matters, discussions | Immediate |
| External, formal communication | < 24 hours | |
| Loop | Documentation, collaboration | Async |
| PlannerPlanner Microsoft Planner, a visual task management tool used to track tasks, issues, and project progress. | Task tracking | Check daily |
| HubSpot | Client communication | Per SLA |
Escalation Matrix
| Issue Type | First Contact | Escalation |
|---|---|---|
| Technical | Support Team | Operations Manager |
| Sales | Sales Rep | Sales Lead → CEO |
| Financial | Admin | CFO → CEO |
| Client Complaint | Support | Operations → CEO |
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