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Operational System Architecture ("The Playbook")

Welcome to the central repository for the The Tech Deputies Operational Operating System.

This playbook defines the architecture, processes, and systems that power our business. It is designed to ensure scalability, consistency, and knowledge retention.

🚀 Strategy & Execution​

  • Rollout Plan & Strategy: The phased roadmap for building and scaling these systems (MVPMVP The version of a new product (or system) with just enough features to be usable by early customers/users, allowing for feedback for future product development. -> Stabilization -> Scale).
  • Next Steps: Current priorities and execution checklist.
  • Changelog: History of system evolution and major updates.

🏢 Core System Pillars​

The business is organized into 9 interconnected systems. Click on a system to view its detailed definition, workflows, and SOPsSOP A documented set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations..

Foundation​

  • System 1: Management & Leadership Systems - The Brain
    • Strategic planning, OKRsOKR A goal-setting framework used to define measurable goals and track their outcomes., operating rhythms, and decision-making.
  • System 6: Administration Systems - The Skeleton
    • IT infrastructure, Information Knowledge Management (IKMIKM The governance, policies, and systems for creating, storing, organizing, accessing, and retaining company information.), and access control.
  • System 5: The Content Engine - The Central Nervous System
    • Creating, modularizing, and distributing knowledge (Courses, KB, Content).

Growth (Revenue Engine)​

Delivery & Operations​

  • System 4: Fulfillment & Production Systems - The Promise Keeper
    • Service delivery, project management, and course execution.
  • System 9: Support Operations - The Front Line
    • Client support, ticketing, and issue resolution (powered by the Content EngineContent Engine System 5 of the operational model; the 'Central Nervous System' responsible for transforming raw information into standardized, modular assets for use in courses, marketing, and support.).

Support & Sustainment​

🛠 How to Use This Playbook​

  1. Start with the Rollout Plan to understand the current priority of system builds.
  2. Navigate to specific Systems to find detailed SOPsSOP A documented set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations., required tools, and workflows.
  3. Update these documents as processes evolve. This is a living "Operating System" for the company.

🚦 Current Status​

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