Org Chart & Role Definitions
Organizational Structure
Role Definitions
CEO / Founder
- Reports to: Board / Self
- Responsibilities:
- Strategic vision and direction
- Key hiring decisions
- Major financial decisions
- External partnerships
Operations Manager
- Reports to: CEO
- Responsibilities:
- Day-to-day operations oversight
- Process improvement
- Team coordination
- Quality assurance
Sales Lead
- Reports to: CEO
- Responsibilities:
- Sales pipeline management
- Lead qualification
- Closing deals
- CRM maintenance
Marketing Lead
- Reports to: CEO
- Responsibilities:
- Marketing strategy execution
- Content calendar management
- Lead generation campaigns
- Brand management
Support Team
- Reports to: Operations Manager
- Responsibilities:
- Ticket resolution
- Client communication
- KB feedback
- Escalation handling
Fulfillment Specialist
- Reports to: Operations Manager
- Responsibilities:
- Service delivery
- Project management
- Client onboarding
- Quality checks
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